Client Survey

Heritage Pet Hospital::Rochester, Minnesota

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Client Survey

Please answer these questions based on your last visit

Which veterinarian did your pet see? *

Dr. Laura Toddie Dr. Travis Einertson Dr. Jennifer Watson

Who was your pet's technician? *

Amy Kathy Cheryl Krista Erin Other I don't know

Did your appointment begin promptly at the scheduled time? *

Yes No I don't remember

Was the veterinarian friendly and courteous? *

Yes No I don't remember

Did you feel the veterinarian really cared about your pet(s)? *

Yes No

Was the technician friendly and courteous? *

Yes No I don't remember

Did you feel your technician really cared about your pet(s)? *

Yes No I don't remember

Did the veterinarian and technician listen closely to what you had to say? *

Yes No I don't remember

Choose Any - The front desk staff..... *

was friendly and courteous checked me in in a timely manner greeted me when I walked through the door was able to answer my questions knew my name knew my pet's name(s) was rude did not make eye contact did not greet me when I walked through the door

Did the hospital provide good value for the money? *

Yes No

If no, please explain *

How likely are you to recommend Heritage Pet Hospital to your friends and family *

Very Likely Somewhat Likely Not Likely Never

Please check the top five factors that are most important to you when choosing a veterinary hospital *

Convenient location Price Medical Knowledge Prompt service Comfort to pet Interest in well being of pet Cutting edge technology Thorough explanations Hours of operation Friendly staff

Please leave us any additional comments about how we can improve. *

Name *

First

Last

Address *

Line 1

Line 2

City

State

Zip Code

Country

Email *

Phone Number *

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Heritage Pet Hospital 2117 North Highway 52 Rochester MN 55901 507-288-2050

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