Heritage Pet Hospital::Rochester, Minnesota
507-288-2050
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Client Survey
Please answer these questions based on your last visit
Which veterinarian did your pet see?
*
Dr. Laura Toddie
Dr. Travis Einertson
Dr. Jennifer Watson
Who was your pet's technician?
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Amy
Kathy
Cheryl
Krista
Erin
Other
I don't know
Did your appointment begin promptly at the scheduled time?
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Yes
No
I don't remember
Was the veterinarian friendly and courteous?
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Yes
No
I don't remember
Did you feel the veterinarian really cared about your pet(s)?
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Yes
No
Was the technician friendly and courteous?
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Yes
No
I don't remember
Did you feel your technician really cared about your pet(s)?
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Yes
No
I don't remember
Did the veterinarian and technician listen closely to what you had to say?
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Yes
No
I don't remember
Choose Any - The front desk staff.....
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was friendly and courteous
checked me in in a timely manner
greeted me when I walked through the door
was able to answer my questions
knew my name
knew my pet's name(s)
was rude
did not make eye contact
did not greet me when I walked through the door
Did the hospital provide good value for the money?
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Yes
No
If no, please explain
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How likely are you to recommend Heritage Pet Hospital to your friends and family
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Very Likely
Somewhat Likely
Not Likely
Never
Please check the top five factors that are most important to you when choosing a veterinary hospital
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Convenient location
Price
Medical Knowledge
Prompt service
Comfort to pet
Interest in well being of pet
Cutting edge technology
Thorough explanations
Hours of operation
Friendly staff
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Please leave us any additional comments about how we can improve.
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UA-38672037-1