Client Survey

Heritage Pet Hospital::Rochester, Minnesota

507-288-2050

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Client Survey

Please answer these questions based on your last visit

Which veterinarian did your pet see? *

Dr. Laura Toddie Dr. Travis Einertson Dr. Jennifer Watson

Who was your pet's technician? *

Amy Kathy Cheryl Krista Erin Other I don't know

Did your appointment begin promptly at the scheduled time? *

Yes No I don't remember

Was the veterinarian friendly and courteous? *

Yes No I don't remember

Did you feel the veterinarian really cared about your pet(s)? *

Yes No

Was the technician friendly and courteous? *

Yes No I don't remember

Did you feel your technician really cared about your pet(s)? *

Yes No I don't remember

Did the veterinarian and technician listen closely to what you had to say? *

Yes No I don't remember

Choose Any - The front desk staff..... *

was friendly and courteous checked me in in a timely manner greeted me when I walked through the door was able to answer my questions knew my name knew my pet's name(s) was rude did not make eye contact did not greet me when I walked through the door

Did the hospital provide good value for the money? *

Yes No

If no, please explain *

How likely are you to recommend Heritage Pet Hospital to your friends and family *

Very Likely Somewhat Likely Not Likely Never

Please check the top five factors that are most important to you when choosing a veterinary hospital *

Convenient location Price Medical Knowledge Prompt service Comfort to pet Interest in well being of pet Cutting edge technology Thorough explanations Hours of operation Friendly staff

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Please leave us any additional comments about how we can improve. *

Name *

First

Last

Address *

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City

State

Zip Code

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Email *

Phone Number *

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Heritage Pet Hospital 2117 North Highway 52 Rochester MN 55901 507-288-2050

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